Image Guidelines
The most important part of your order, crucial to the quality of the final pet portrait, is the quality of the image you upload. Let's review the following tips and guidelines to make sure yours is just right:
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it is very important that your pet is looking directly at the camera, from the front of the face. For better results.
You can try to get your pets attention by using a treat or a squeaky toy while taking the picture
Please note: collars, leashes, bows, hats, and other cute outfits will be illustrated in your final portrait. In some cases we are able to remove collars, tags and leashes and more (you can make a note of that in the 'Extra note' box while you make your order), but your pet should in the photo exactly how you want them to appear in the portrait.
Good example
✅ Facing forward
✅ Well-lit with natural lightning
✅ Close-up
✅ On eye-level
✅ Neck is visible
✅ Whole face is visible
Not sure whether your images will work?
E-mail your image to us ([email protected]) and we'll let you know if we can use or picture or recommend another one. We often create portraits of pets that have passed away, so we understand it's not always possible to follow all of the guidelines above.
In many cases, we can still make it work.
*no refunds only exchanges. Not all the photos will do the job accordingly